Return Policy

Welcome to LotsOfBooks.com. We understand that sometimes a purchase doesn’t work out. Here's our detailed return policy to ensure a smooth experience.

Time Frame for Returns:

You have 30 calendar days to return an item from the date of delivery.

Return Eligibility:

Items must be in new, unread condition, and in their original packaging.
Include all original tags and accessories that came with the product.
Provide a receipt or proof of purchase.

Non-Returnable Items:

Digital downloads.
Personalized or autographed books.
Sale items (only regular priced items may be refunded).

Return Process:

Contact our customer service with your order number and reason for return.
Wait for a return approval and instructions from our team.
Pack the item securely and send it back to us, following the instructions provided.

Refunds:

Once we receive and inspect your return, we’ll send you an email to notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done this and still have not received your refund, please contact us at service@LotsOfBooks.com.

Exchange:

If you need to exchange an item for the same title (e.g., in case of a damaged book), send us an email at service@LotsOfBooks.com. and send your item to our return address.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Shipping Costs for Returns:

You will be responsible for paying for your own shipping costs for returning your item.
We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Information:

For any questions or clarifications, please contact us at service@LotsOfBooks.com. or +44-43-747-8373.

Processing Returns:

Inspection: Upon receiving your return, our team will inspect the item and immediately notify you on the status of your refund.
Restocking Fee: In some cases, a restocking fee may be applied, which will be deducted from your refund. This is typically only for orders where the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

International Returns:

For customers outside your country, please note that you are responsible for any customs fees, taxes, and return shipping costs.
International returns must comply with international shipping regulations.

Refused Shipments:

If you refuse a shipment from LotsOfBooks.com, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to LotsOfBooks.com.

Product Availability for Exchanges:

In case of exchanges, if the requested book is no longer available, we will offer you a refund or a different book of the same value.

Return Policy Updates:

This Return Policy can be updated or modified at any time. Please review it periodically. Continued use of our website after any changes indicates your acceptance of these changes.